Privacy Policy

We collect information you provide directly to us when you book a service, fill out a contact form, or communicate with our team. This includes:

• Full name, email address, and phone number

• Service address and property details

• Payment information (processed securely through third-party providers)

• Service history and preferences

• Communications and feedback you send us

We may also automatically collect certain technical information when you visit our website, including IP address, browser type, pages visited, and referring URLs.

We use the information we collect to:

• Schedule and deliver AC repair, installation, and maintenance services

• Send booking confirmations, service reminders, and follow-up communications

• Process payments and issue invoices

• Respond to your inquiries and provide customer support

• Improve our website, services, and customer experience

• Send promotional offers and updates (you may opt out at any time)

• Comply with legal obligations under UAE law

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service technicians and subcontractors who need it to perform the requested service

• With payment processors to complete transactions securely

• With analytics providers to help us improve our website

• When required by UAE law, government authorities, or legal proceedings

• With your explicit consent for any other purpose

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure storage systems, and restricted staff access on a need-to-know basis.

However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences, analyse site traffic, and personalise content.

You can control cookie settings through your browser. Disabling cookies may limit certain features of the website. We use both session cookies (deleted when you close the browser) and persistent cookies (remain for a set period).

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, customer records are retained for a minimum of 5 years in accordance with UAE commercial law.

When data is no longer required, it is securely deleted or anonymised.

You have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your personal information (subject to legal obligations)

• Withdraw consent for marketing communications at any time

• Lodge a complaint with the relevant UAE data protection authority

To exercise any of these rights, please contact us at the details below.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

📍 Dubai, United Arab Emirates

📞 +971 56 293 6251

✉️ info@kanzalnajam.ae